Member Article

New e-book: The role and importance of client portals for law firms

Do you remember the last time you had to wait for a reply from one of your suppliers- be it your Internet provider or the cleaning company that tidies up your offices? If they failed to respond in due time you got increasingly impatient and unhappy with the service provided. It’s simply to imagine that your clients have exactly the same reaction when they don’t hear from you ‘as soon as possible’’.

Gone are the days when people were willing to wait for days for a response; now even hours could seem a long interval of waiting. We work on the go, checking our emails on our mobile phones from a variety of locations as we work from anywhere we can get an Internet connection. We are therefore able to communicate with people on the move and we expect them to be as responsive as we are.

So is your law firm able to fulfil your clients’ expectations and offer prompt communications? Nowadays’ technology can help you respond to the challenge with minimal additional involvement from your side. No, you are not supposed to be ’‘glued’’ to the phone or computer to offer ’‘instant replies’’- there’s already an ’‘app’’ for this. Or better said- a piece of software.

Great service means great team work but communicating the history of a case to co-workers can be a time-consuming and/or seemingly unimportant exercise in the busyness of the day. Being able to know and prove who did what for which client and what documents have been sent can be an easy task to be completed with just a few mouse clicks.

Discover the technology that we refer to by downloading our free e-book on the matter. Learn how to work smarter, not harder to enchant the customer. Get your copy here.

This was posted in Bdaily's Members' News section by DPS Software .