Member Article

Proximity becomes NetLert partner for Avaya call centre reporting and monitoring solutions

Proximity and NetLert today announced a partnership to market and support NetLert’s call centre reporting and performance analysis solutions in the UK and Ireland. N-Focus and N-Focus Plus have been developed specifically for Avaya call and contact centres.

Proximity will also be providing implementation, configuration and consultancy as part of the partnership.

N-Focus and N-Focus Plus offer powerful, web-based solutions that give call centre managers and agents real-time and historical data on the performance of their centre so that they can identify any issues and take appropriate actions to solve them.

Dave Pickburn, director at Proximity said: “Call and contact centres employ over one million people in the UK and the industry is under increasing pressure to not only improve customer satisfaction, but deliver increased operational performance.

“N-Focus and N-Focus Plus provide the tools for Avaya-based centres to get the business intelligence necessary to monitor and analyse their performance” he added.

Jeff Lovette, VP for Global Channels & Strategic Partnerships at NetLert said: “NetLert is delighted to partner with Proximity for our product range. The partnership with Proximity enables us to better support our existing customers and the Avaya call centre community in the UK and Ireland”.

This was posted in Bdaily's Members' News section by Paul Rufus .