Member Article

Day 21: FedEx festive top tips for small businesses

Christmas is coming and at FedEx we want to help your business be fully prepared this festive season. As a result, please find today’s top tip below:

#21 Be accessible in the final few days before Christmas

Delivering excellent customer service is important all year round, however over the festive period it becomes even more so. In this digital age, customers expect a variety of support channels to be made available and to receive responses to their queries in a matter of hours.

Ensure all your channels, such as phones, emails, and social media are adequately manned to make sure any customer queries are dealt with effectively. Accessible communication channels are important as well as keeping your customers up-to-date with information. Make sure there is effective collaboration between your business and third party suppliers. Communicating any challenges will make sure your customers experience top-notch service, no matter the situation.

Take a look at yesterday’s top tip from FedEx

This was posted in Bdaily's Members' News section by FedEx .