Partner Article

Webhelp Shortlisted for Four Awards

WEBHELP SHORTLISTED IN FOUR CATEGORIES AT THE 2016 UK CUSTOMER EXPERIENCE AWARDS

FALKIRK, July 7, 2016 – Leading global customer experience and business process outsourcing company, Webhelp, has been named as a finalist in four categories at this year’s UK Customer Experience Awards.

The UK Customer Experience Awards, now in their seventh year, celebrate examples of best practice in the nation’s customer experience industry. They are judged by a panel of independent business men and women using scoring methodology and criteria endorsed by Cranfield School of Management.

Last year’s winners include Waitrose, AXA PPP Healthcare and Eurotunnel Le Shuttle.

David Turner, CEO of Webhelp UK, said: “Webhelp were finalists in three categories last year and, although we didn’t win on that occasion, we were delighted to be among a fantastic group of companies dedicated to driving the customer experience industry in the UK forward. We entered four categories this year and are thrilled to have been named as a finalist in each one of them.

“This has been an incredible 12 months for Webhelp. We have secured a number of fantastic new contracts and the introduction of international investment group, KKR, as a major shareholder in February, heralded an exciting period of acquisitions for the group. Our turnover has grown by 250% in the last four years and we expect the 2016 figure to be in excess of US$1bn. Winning a UK Customer Experience Award would be a wonderful way of capping such a great period for Webhelp.

“Expanding at such an impressive rate, while at the same time maintaining our commitment to delivering consistently high levels of customer experience across our estate, is something that is very important to us. Being named as a finalist in prestigious awards like the UK Customer Experience Awards is an endorsement that we are successfully achieving that aim.”

Webhelp is a finalist in the following categories: Insurance; Travel, Transport, Hospitality and Retail; Business Change; Experience and Design/Innovation, and will join representatives of more than 150 leading companies in London on Friday, September 23, to hear the final decision of the judges.

ENDS

Press information:

For more information please contact:

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com

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About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From 27 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.

More information can be found at www.webhelp.com

This was posted in Bdaily's Members' News section by Heather Astbury .