Resolver.co.uk to grow user base and expand overseas with £2.8m funding

Online complaint resolution firm Resolver.co.uk has secured a multi-million pound boost in its latest funding round.

The firm, which aims to make it easier for customers to raise issues with brands, companies and organisations, will use the £2.8m from investment firms Draper Esprit and Imperial Innovations to grow its user base and expand overseas.

Resolver is aiming to double its traffic to over 1.5m registered users in the next 12 months by investing in marketing, PR, content and social media.

By the end of 2016, the resolution website is forecast to have helped resolve issues worth more than £100m for consumers and businesses.

Established in September 2014 by James Walker, who founded the company after experiencing poor service while resolving a complaint with boiler repair insurance, today the firm has over 30k companies, brands and organisations in its database.

James commented: “What we have done so far with a small but extremely dedicated team is awesome.

“We have made real tangible impacts on a range of industries and our presence has encouraged better customer service in many sectors.”

He added: “That’s down to the hard work of everyone at Resolver and shows why our funding round was so popular and oversubscribed.”

Speaking further, James said he believes the company still has “much more to do”.

He continued: “By the end of 2016, we expect to have resolved issues worth more than £100m and this initial round of institutional investment allows us to focus on increasing our user base.

“We will also put in place new emerging technologies to automate many processes that make raising cases faster and help us and the consumer to predict the likelihood of a resolution and what it may be. We also have plans to expand internationally.”

Draper Esprit managing partner Stuart Chapman said: “We see a continued growth of services to help empower consumers and Resolver helps in a key area for customer loyalty.

“We see Resolver as making a real difference in helping and empowering consumers but also helping businesses to deliver better services.”

Imperial Innovations partner Jon Edington commented: “Resolver is working to transform consumer rights and complaint resolution by automating the process for the benefit of both consumers and businesses.

“The company has made fantastic progress since its creation two years ago and we are looking forward to working with the team to grow its user base and increase its breadth of offering, both for consumers, and for the thousands of companies in Resolver’s database that use the services to improve their customer services.”