Seaham contact centre expands Vodafone partnership to create 120 Hull jobs

A North East contact centre specialist has announced that it is creating 120 jobs in Yorkshire as it expands its partnership with a telecommunications company.

ResQ, based in Seaham, is extending its partnership with Vodafone to create 120 permanent jobs in Hull, joining the existing 450 employees.

This comes following the news that ResQ is planning to expand its office space into the Hammonds of Hull.

Jon Shaw, head of UK consumer sales channels at Vodafone UK, commented: “The new positions are a sign of Vodafone’s continued investment in the UK and our on-going partnership with ResQ.

“The expansion is great news for Hull and our customers as it will allow us to continue to provide the best possible customer service experience as we keep the UK connected.”

Gill Marchbank, ResQ’s COO, said: “We can safely say that the past year has been somewhat lacking in positive news, even more so in Hull over the past month with the rise in Covid cases.

“Amid this difficult climate, it’s really rewarding to be in a position to create new opportunities for our local community through our partnership with Vodafone.

“I am incredibly proud of our team who have demonstrated significant resilience and an unequivocal commitment to continuing to deliver a world class service for our customers – and, still with a smile on their face.

“Opportunities to expand our partnerships with customers like Vodafone could not be made possible without them.

“It’s for this reason that we must continue to support them both personally and professionally through these uncertain times.”