London heat network specialist selected to support “iconic” Docklands development

A London based heat network specialist will install and service pre-paid metering for South Quay Plaza, a “sustainable”, new-build development in the Docklands, Canary Wharf.

Selected by Berkeley Homes Southeast London (BHSEL), Insight Energy is installing and commissioning Guru Hub II prepayment meters for heat, hot water, and cooling over the next two to three years as construction progresses, with a one-year rolling contract for metering and billing services also part of the agreement.

The development has been designed by renowned architects Foster + Partners and comprises of three towers, the tallest of which (Valiant Tower) is 68-storeys.

Once complete, the site will provide hundreds of homes to city workers, with residents granted exclusive membership of The Quay Club and access to 24-hour concierge services.

To ensure residents and property managers are smoothly and successfully set up with the Guru system, Insite Energy’s onboarding and client services teams have provided product demonstrations, residential surgeries, and bespoke one-to-one sessions as part of the move-in process.

Insite Energy has also provided bespoke support to BHSEL, Legal & General and POD Management, particularly in overcoming challenges surrounding South Quay Plaza’s phased occupations.

Emily Lister, head of business development at Insite Energy, said: “Insite Energy is very proud to contribute to the South Quay Plaza landmark development and to partner again with Berkeley Homes Southeast London.

“The accommodation provided by this development is second to none, and as a key resident touchpoint, the service provided by the Insite customer experience team will more than match expectations.”