HR software specialist expands offering to “boost business impact” of SMEs

Personio, a European HR software company for SMEs, today announced the launch of Personio Conversations, an HR helpdesk to help teams easily prioritise and answer ad-hoc employee requests, and improve employee experience.

The company also introduced Custom Workflows, which enables the easy creation of unique, automated workflows to reduce manual processes. These mark the latest steps on Personio’s drive to help HR teams at European SMEs improve ways of working and “boost business impact”.

With economies across Europe likely heading into recession, gains in efficiency provided by technology only become more important for stretched teams. This is top of mind for HR professionals, with Personio’s latest research finding that the majority feel held back by inefficient processes (58 per cent).

At the same time, HR teams rate better processes as the most important lever to help companies to navigate through challenging times (37 per cent).

Two thirds of European HR managers also stated that the number of channels where employees make HR-related inquiries has increased since the pandemic and they spend on average 3.5 hours per week answering employee questions.

Conversations centralises all employee requests from different channels. An intuitive chatbot-style interface is provided to employees on common workplace apps such as MS Teams or Slack.

The launch follows Personio’s acquisition of employee experience solution Back earlier this year, integrating the technology into Personio’s all-in-one solution, and making it available in a total of six languages for the first time.

Hanno Renner, co-founder and CEO of Personio, commented: “At a time when great company culture is as important as a robust people strategy, Conversations and Custom Workflows boost efficiency, giving HR teams the time they need to focus on the big issues by helping with the day-to-day.

Anna-Lena Pesch, people operations manager at Getsafe, an insurtech company that has been using Conversations since 2021: ’When we introduced remote work due to the pandemic, the number of employee requests increased rapidly and we had to review and distribute them internally, before they were prioritised and finally processed.

“This was a very time-consuming process for us. Thanks to Conversations, we were finally able to take the employee experience to a new level by increasing efficiency. Everyone in the HR team can see the status of requests at any time. This made our internal communication much easier, more effective and more transparent.’

By Matthew Neville – Correspondent, Bdaily

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