Teesside based customer service support firm accelerates European expansion

Lemon Contact Centre is continuing to grow its export order book as it welcomes German data handling firm Stellaneo to its client roster, edging closer to its revenue goal of £5m per annum.

Stuttgart based Stellaneo AG is a global full managed service partner for “innovative” network technology and provides safe communication connections for payment terminals in petrol stations and other businesses across the world.

Its technology allows for the smooth operation of sales, ensuring their clients always have till and electronic cash systems available. Lemon will be providing first line technical support for Stellaneo’s customers using electronic communications, as well as traditional telephony.

Teesside based Lemon Contact Centre has grown significantly since the pandemic, securing several new client wins at home and abroad in countries including Australia, Switzerland and Germany.

It has invested in its people and training to support the expansion and recently secured SafeSupplier status, which independently endorses its services and recognises a commitment to maintaining outstanding standards of customer care to its clients.

Lemon predominantly works with engineering, technical and facilities maintenance companies. It recently agreed a partnership with personal safety app ‘help me Angela’ to provide its clients with the ability to safeguard their employees when they are working remotely.

Martin Anderson, chief executive of Lemon Contact Solutions, said: “Because we operate 24-hours a day and are digitally-enabled, we can work with clients anywhere in the world, which is a huge selling point as we look to export our services to Europe and beyond.

“Stellaneo is an interesting firm, doing some cutting-edge work in telecommunications and information technology. It’s always exciting to bring a new client onboard, but it’s even better when it is a company of this calibre.”

Michael Biederer, senior vice president operation & customer care at Stellaneo, added: “We chose to work with Lemon Contact Centre because of its focus on delivering a customer-centric contact centre service, which emphasises the importance of empathetic human interaction.

“That, along with Lemon’s track record of supporting companies with technical issues, meant that it was an easy decision for us; it’s important that we work with a company, which delivers the kind of service we would want to receive as a customer.”

By Matthew Neville – Correspondent, Bdaily

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