SME support platform offers “whole new level” of service via new partnership

A new partnership formed between Business Stack and NerdApp will bring a “whole new level of support” to thousands of businesses across the UK.

Business Stack currently provides over 40,000 UK businesses with inclusive support services covering accountancy, legal and HR, IT technical support, eLearning and financial planning.

In a bid to boost the range of its services and “make life easier” for all its clients, Business Stack has teamed up with IT support professionals NerdApp, who offer 24/7 worldwide, instant remote support and scheduled on-site support within just a few clicks.

Caitlin McGregor, NerdApp CMO, commented: “We are delighted to be partnering with Business Stack. SMEs need IT help now more than ever with rising costs and the global talent shortage.

“IT is a key pillar to building a successful business and we make it easy for Business Stack’s clients to get support when they need it, ensuring that everything IT is managed efficiently.”

Victoria Tilsley, chief operating officer at Business Stack, added: “We are thrilled to announce our brand new partnership with NerdApp! NerdApp employs 2,040 ‘Remote Nerds’ all over the world and 1,460 ‘On-Site Nerds’ for our clients to utilise.

“Not only that, but they also boast an impressive 99.3 per cent of resolutions and have an average response time of just one minute! With NerdApp now firmly integrated into Business Stack, it has never been easier to access IT support. We can’t wait to see where this new venture will take us in the future.”

Founded in 2014, Business Stack has worked to connect small businesses with professional services and commercial resources through the use of machine learning and AI. It operates out of Manchester, where Victoria and her team has developed Business Stack into the “easy-to-roll-out”, complete professional services solution for SMEs it is today.

Victoria concluded: “We have created something truly special with Business Stack. Our aim has and always will be to help small businesses grow and prosper. So, with a partnership like the one we’ve announced today with NerdApp, we can achieve exactly that.”

By Matthew Neville – Correspondent, Bdaily