The Winn Group signs 'one of its largest ever contracts' as part of ambitious growth plans

Rapidly expanding legal firm Winn Group has signed one of its biggest ever IT contracts as part of its impressive growth strategy and commitment to providing an unrivalled customer and client experience.

In partnership with its Contact Centre technology providers, Contact Systems, the firm has agreed a longstanding contract to embed the Puzzel Customer Service Platform as its omni-channel contact centre solution within the Winn Group existing technology environment.

The decision to move away from the current on-premise solution to a cloud based omni-channel platform is a major step in Winn Group’s strategy to deliver an outstanding contact experience in the claims management process.

This significant technological investment underpins the group’s commitment to providing a first-class and efficient client and third-party contact, as well as its impressive approach to company growth, which will see the company posting turnover in excess of £230m for the last financial year - more than double that of the previous year.

Winn Group CIO Clint Milnes describes this as one of the largest contracts and projects he has undertaken since joining the company back in 2016. Saying: “The reasoning behind this statement is that a successful voice and digital communications system is the heartbeat of the business and will ensure that we can continue to deliver our second to none FNOL service to our institutional and private clients.”

Clint continues: “Contact Systems support our existing on-premise solution and with their industry experience implementing omni-channel Contact Centre systems and their technical excellence combined with customer support culture, the choice of supplier was easy for us.

The move to the Puzzel Platform will further enhance the unique 24/7 offering that Winn Group provide, together with further enhancing the best-in-class telematics offerings which Winns have successfully delivered for in excess of ten years now.“

Winn Group and Contact Systems will now embark upon the onboarding project, with the system due to be integrated in late summer 2023. The partnership comes just weeks after Winn Group renewed its investment in low-code enterprise development solution provider, Toca, to build on its low-code automation and AI journey across all companies within Winn Group.

Clint Milnes adds, “This is an extremely exciting time for Winn Group and our investment in Contact Systems and Puzzel shows our continual drive to exceed our current high standards.

“With further growth anticipated, moving to a cloud-based platform allows us a greater scope for scaling up and provides greater resilience in terms of business continuity and disaster recovery, which provides a sense of satisfaction and security for our institutional broker and insurer clients, as well as satisfying our ISO27001 accreditation commitments.”

By Mark Adair – Correspondent, Bdaily

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