TL Dallas boosts in-house claims team

Independent insurance broker TL Dallas has expanded its in-house claims team with the appointment of Caroline Thorpe as claims handler.

Caroline brings over 12 years’ experience in health and care sector claims, including complex cases involving employers’ liability, medical malpractice and inquests. 

She joins a growing team that offers clients direct, expert support from offices in Bradford and Inverness.

Her appointment follows that of Jamie Armitage, who joined in late 2024 and specialises in motor fleet claims.

Rob Gill, head of claims at TL Dallas, said: “Following significant growth, particularly within our health and care sector offering, we are delighted to welcome Caroline to the team. 

“She brings a wealth of knowledge from her many years working within this specialist sector, and her conscientious and dedicated approach will undoubtedly enhance the support we provide to our clients during critical times.

“Jamie’s dedication to achieving the best outcomes for our clients is exceptional. 

“His recent success on a private motor claim – where he guided a distressed client through a traumatic experience with professionalism, empathy, and efficiency – is just one example of the outstanding service our claims team delivers.

“In a time when insurers’ claims departments are increasingly fragmented and challenged by recruitment issues, TL Dallas’s in-house, client-focused claims service provides a vital advantage, as we combine technical expertise with personal support and genuine advocacy.”

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