New brokerage aims for ‘exceptional’ service

A Sheffield-based brokerage has launched with a promise to provide a personal service.

Eximia Broking is led by industry veterans Matthew Mawson and Steven Burley, whose family ties to insurance in the region date back to the 1950s. 

The pair say their new firm will offer a more personal, expert-led alternative to larger brokers.

Matthew said: “For too long, the insurance broking world has been a race to the bottom; service has gone out of the window. 

“We don’t want to be in this world, and with Eximia, our focus is on ensuring clients get the personal, expert-led service they deserve that brings them the best value.

“It’s also fair to say the wider insurance sector view in South Yorkshire isn’t brilliant reading for customers in the local markets. 

“It’s no secret a number of separate brokers have now been amalgamated into one and, unfortunately, when these situations occur, it invariably means the customers lose out. 

“Clients lose continuity and the trust they had disappears.”

Headquartered in Sheffield Business Park, Eximia – which means ‘exceptional’ in Latin – plans to serve firms within the city and the S postcode area. 

Matthew added: “Putting the customer first is the key aspect at Eximia. 

“I’ve seen it before with businesses that rely purely on customer automation; time and time again the value of the relationship just gets lost. 

“While we do understand there is still a place for technology to support the customer experience, you just can’t beat having that direct personal contact.

“With our approach, I like to think of Eximia as a modern, fast-paced business that utilises modern technology but is working in a more ‘traditional’ way to deliver the exceptional.”

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