One Touch looks to scale with Togo partnership

A Leeds-headquartered hospitality tech specialist is expanding its reach with a new partnership.

One Touch, an artificial intelligence-powered voice automation system for restaurants, has teamed up with Halifax-based booking platform Togo to integrate AI into the hospitality sector. 

Founded by Craig Pollock and David Downs, One Touch combines over a decade of restaurant tech experience with a development team skilled in building scalable software from platforms such as Freelancer.com and Escrow.com. 

Earlier this year, the firm received £250,000 seed investment from ex-Veezu chief operating officer Andrew Pennock.

Bosses say the collaboration will give One Touch access to more than 400 restaurants across Yorkshire and the UK, including Italian family-run restaurant group The Capri with locations in Wakefield, Leeds, Horbury and Mirfield.

They add that the system helps restaurants manage table bookings, delivery requests and customer queries 24/7, using natural language processing to understand casual conversation and ensure no opportunity is missed.

Craig Pollock, director at One Touch, said: “Our vision is to deliver leading edge, AI-powered technology capabilities to more customers across the UK. 

“We’re thrilled to partner with a pioneering company like Togo to help us accelerate this ambition. 

“This partnership will enable us to harness the Togo integrated booking platform with One Touch’s AI-powered voice automation system, giving restaurants the benefits of both systems. 

“This will lead to easier experiences for restaurant owners and their staff because it frees up valuable time for staff from answering the phone, helping them to deliver an exceptional in-house dining service.”

Mark Hayhurst, managing director at Togo, added: “Togo and One Touch are working together to scale up AI applications quickly, reliably and affordably.  

“One Touch is a great complement to the Togo online table booking software. 

“Together our technology is optimising and creating efficiencies in restaurant operations, enhancing team member and customer experiences.“

Paymen Karimi, owner of The Capri Group, added: “Craig and the team at One Touch have been moving at pace to launch their AI voice-automated software and it’s fantastic to see their partnership with Togo who we already use for our online bookings.  

“Both are now being used across all of The Capri restaurants and it’s improving our front-of-house experience and increasing bookings.”

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