TCN appoints account manager in UK

Cloud contact centre technology provider TCN has appointed Andy Brooks as account manager and sales development representative in its UK team.

Based in the West Midlands, Andy brings more than 30 years’ experience across collections, financial services and contact centre technology.

He has held senior roles including head of collections at Opus Energy and BNP Paribas Financial Services, and most recently worked in account and sales management within the CCaaS sector.

In his new role, Andy will focus on supporting existing clients and driving new business growth as TCN continues to expand its UK presence.

He said: “I was already familiar with the TCN platform, which is highly rated in the industry. 

“I think the next 12-18 months are a really exciting growth time for TCN in the UK. 

“TCN.Inc was launched in 1999 and is one of the top contact centre providers in the US. 

“In the UK, we have had a bit more work to do, but have seen more than a 300 per cent increase in revenue over the past two years.

“I am excited to be a part of the journey as TCN continues to grow at a massive pace. 

“It’s a really exciting time to bring a US dialler into the UK market, where more than 70 per cent of our business currently sits in credit and collections.

“I’m really impressed with TCN’s Flow Strategy, which is very responsive for credit and collections, but it also works for many other industry call centres, such as finance. 

“TCN has already done the difficult job of creating a platform that works seamlessly for the credit and collections space, meaning it will work well across any vertical.”

Kerry Sherman, vice president, EMEA, added: “I’m delighted to welcome our new account manager and sales development representative to the UK team.

“Andy will be working closely with our existing clients while also forging new business connections across the region. 

“His primary focus will be ensuring client satisfaction and helping our valued customer base maximise the full benefits of the TCN platform. 

“We’re excited to have him on board and look forward to the coming year and beyond as we continue to strengthen our presence in the UK.”

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