Newcastle hotels appoint cluster sales manager

Malmaison and Hotel du Vin in Newcastle have appointed Malissa Charlton as cluster sales manager to lead commercial activity across both sites.

Texas-born Malissa brings more than 20 years’ experience in hospitality, having worked in senior roles in the US and UK, including at Hotel Indigo, Newcastle United and BALTIC.

In her new role, she will focus on driving revenue, building client relationships and raising the profile of both hotels.

Malissa’s appointment strengthens the commercial leadership across the two Newcastle venues as they continue to enhance their offering and attract new audiences.

She said: “This is such an exciting role, I’m already loving every moment of it.

“There’s something very special about both of these amazing hotels and it’s a bit of a dream come true for me to be here, working with both of them.

“I was 19 and a corporate trainer in the biggest hotel in Texas, it was huge and we hosted massive events – and I totally loved it. 

“I’ve always been a people person so it was the perfect world for me.”

Malissa added: “I love it here in the UK and I think the job is very different – it’s far more creative here, whereas in America it’s more sales operations. 

“I’ve worked at some iconic venues over the years and now I’ve got these two stunning hotels to work with.

“My role is to invigorate the work already done – I’m taking my passion and translating it through these brands.  

“They’re both very different venues but I think this is what keeps it really interesting, that and the fantastic people I get to meet and work with every day.”

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