3PL appoints head of customer experience

Technology-enabled fulfilment and logistics provider 3PL, based in Wigan, has appointed Ryan Walker as head of customer experience, marking his return to the firm in a newly created role.

The appointment reflects the company’s continued investment in customer service following a period of technological development and operational evolution.

As head of customer experience, Ryan will lead initiatives to enhance the customer journey across all touchpoints, driving service excellence, customer engagement and closer integration between people, processes and technology.

His role will support 3PL’s wider strategy of investing in both talent and technology to deliver responsive customer support and strengthen its fulfilment offering.

The appointment comes as the business continues to grow, with Ryan focusing on ensuring customers remain at the heart of decision-making while identifying opportunities to improve service delivery.

Ryan said: “I’m incredibly proud to be rejoining the business and taking on this new challenge. 

“3PL has built a solid reputation for great service, innovation and lasting partnerships, and I am excited to help shape the next chapter of the customer experience strategy.

“My focus will be on listening to our customers, supporting our teams and identifying opportunities to enhance every stage of the customer journey. 

“I look forward to working closely with colleagues across the business as we continue to build on the strong foundations already in place.”

Ian Walker, founder and group chief executive of 3PL, added: “I’m delighted to welcome Ryan back into the business at what is an exciting time for everyone associated with 3PL. 

“As we continue to invest in our people, technology and customer proposition, the creation of this role demonstrates our commitment to delivering an exceptional experience for every customer we serve.

“With a proven pedigree in this space, Ryan brings energy, creativity and a customer-centric mindset that aligns perfectly with our values and ambitions. 

“His appointment will play an important role in supporting the next phase of our growth and strengthening the 3PL brand as we continue to innovate within the fulfilment and logistics sector and enhance the experience we deliver to our customers.”

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