Partner Article

Contact centre kings crowned

The winners of the North East Contact Centre Awards 2009 have been crowned after a night of celebration at the annual industry Oscars.

The annual awards bash, which took place at Rainton Meadows Arena in Sunderland, saw guests from many of the region’s 145 contact centres attending.

Newcastle-based EDS and Barclaycard from Stockton were the winners of the North East Contact Centres of the Year 2009 awards. Barclaycard won the prize for contact centres with more than 250 seats, while EDS walked off with the equivalent for smaller centres with less than 250 seats.

Over 350 guests attended the seventh year of the awards which were judged by an independent panel of industry experts. They were organised by Tyne and Wear Development Company, the business development agency for Tyne and Wear, in association with Sunderland City Council.

Paul Buie, manager of Tyne and Wear Development Company, said: “It’s great to see two first time winners of the main awards as this demonstrates once again the strength and diversity of the industry within the region.

“Like all other sectors of the economy, contact centres are facing a number of unique challenges. The awards highlight the energy and resilience of the sector and the continued good work that is taking place individually and collectively.

“The North East’s contact centres are respected worldwide and the competition is incredibly tough here. On behalf of the organisers, I’d like to extend our congratulations to all the winners, runners-up and those shortlisted. It’s a fantastic achievement.”

This was posted in Bdaily's Members' News section by Ruth Mitchell .