Partner Article

Sloppy receptionists identified as key barrier to business

Bad-mannered front of house staff are the main reason that almost half of professionals are put off from doing business with other companies, according to research.

Poorly presented staff were among the other factors that would discourage businesses from working with other companies.

The survey was commissioned by services office operator Business Environment, and polled 1,000 businesses across the UK.

David Saul, MD of Business Environment, suggested the results demonstrated a lack of focus on customer service, as only 27% of those questioned were familiar with their own company’s standards.

He said: “No matter what the core service or product that you are offering, high customer service levels remain essential, particularly in today’s competitive business landscape.

“Ensuring staff understand and are rewarded for delivering excellent service should be part of every company’s culture. This is why service standards are so important.”

The research also revealed that one-third of UK workers do not believe their company delivers a good service to its clients.

Business Environment has launched its Service Excellence Guarantee Guide, with guidelines on all areas of the business.

“In the serviced office sector where it is essential that our clients get the most out of their working day, the service levels provided by us can be crucial in providing a successful working environment,” added Saul.

This was posted in Bdaily's Members' News section by Tom Keighley .