Matthew Neville

Award-winning West London IT specialist completes management buyout as it aims to double turnover

Online Support, an award-winning IT managed service provider, has completed a management buyout as it embarks on the next stage of its growth journey and aims to double turnover in the next five years.

Online Support provides IT support and telephony services to small and medium-sized businesses across London and the surrounding areas. It supports companies across a variety of industries, from finance and professional services to media and travel, and its clients range from start-ups to blue chip companies such as Qatar Airways and Sony BMG.

The company, which is headquartered in Brentford, was co-founded by Charlie Wetherall and Tim Page in 1998. Over the last two decades, Tim and Charlie have driven year-on-year organic growth through “innovative” technical solutions and a strong focus on quality of service, and today Online Support employs a team of 24 people and records annual revenues of £4.2m.

As part of the deal, Tim has led a management buyout alongside client services director Adam Clark and technical director Roque Way, enabling Charlie to take a step back and move into a part-time consultancy role. Together, Tim, Adam and Roque will now embark on a five-year growth plan with ambitions to double turnover to £10m within the next five years.

Commenting on the deal, Tim said: “During our partnership, Charlie and I have built a fantastic business that is focused on delivering an outstanding service to our customers and putting the technical expertise of our team at the heart of everything we do, and as a result we had started to attract the attention of private equity investors and other MSPs who were looking to acquire the business.

“I wasn’t quite ready to hang up my boots just yet, so leading a management buyout alongside our existing team has not only provided an opportunity for Charlie to take a step back, but it’s given us an opportunity to build on the solid foundations we have created and drive forward a very ambitious growth plan.”

The deal was led by partner Peter Jeffery in the corporate team at Moore Barlow and supported by solicitor Louise Hayward.

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