Partner Article

Third of NE consumers 'likely to complain'

More than a third of consumers (37%) in the North East are more likely to complain about goods they bought during the economic downturn.

That’s the result of a new survey by the Department for Business. The average figure for Scotland, England and Wales is 28%.

The survey also found that a fifth of people in the North East feel their consumer rights have been ignored, and they feel they are more likely to be overcharged or misled while shopping on the High Street (39%) than on the internet (35%).

Consumer Minister Kevin Brennan said: “Robust protections are in place to support consumers. A fifth of consumers in the North East feel their rights are being ignored. We want to see a dramatic increase in awareness of those protections and rights to improve these figures.

“Knowledgeable, confident consumers are much more likely to get a fair deal, save money and get the right result when things go wrong. This is especially important during the current economic climate, when every penny is even more precious than usual.”

This was posted in Bdaily's Members' News section by Ruth Mitchell .