Partner Article

Regional partnerhsip to boost growth for collaborators

TWO North East companies have entered into a partnership worth £2m over the next four years.

Contact centre and fulfilment specialist, Spark Response has secured a contract to provide support to EthicalSuperstore.com, the UK’s leading online retailer of ethical, fair trade and eco-friendly lifestyle products.

The new contract is valued at around £2m over 4 years and will support the ethical retailer from Spark’s Gateshead base at Follingsby Park, transferring the campaign from its current in-house-managed operation at Team Valley, also in Gateshead.

Spark was awarded the contract following a competitive pitch and as a result of its recent expansion and growing reputation as one of the UK’s leading and most respected outsourced service providers to the e-commerce industry. Spark has been managing inbound customer service and order calls for the retailer since March, with fulfilment of its e-commerce and catalogue home shopping orders following in September.

EthicalSuperstore.com stocks ethically-sourced, fair trade and eco-friendly products from leading brands including People Tree, Burt’s Bees, ECover and TraidCraft among others, as well as partner brands Natural Collection, Suma Co-operative, Divine Chocolate and Guardian Eco Store

The company’s current portfolio includes over 5,000 products covering fashion, health and beauty, electrical appliances, food and drink, sport and outdoor equipment, electrical appliances, books, music and DVD’s, children’s toys, home and garden accessories and stationery and office supplies.

Peter Slee, managing director, Spark Response said: “Ethical Superstore is the leading online retailer in a growing market sector and we are delighted at securing the contract to service the company’s contact centre and e-commerce fulfilment requirements. As we continue to operate in a challenging and unpredictable economic climate, to add another market leader to our existing portfolio of high profile brands and organisations is strategically crucial for our business.”

This was posted in Bdaily's Members' News section by Ruth Mitchell .